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Terms of Service

EBOKIO Effective Date: 12 July 2026 Last Updated: 12 July 2026 Version: 1.0

Company: EBOKIO LTD, a private limited company registered in England and Wales

Applies to: https://ebokio.com (the reader storefront), https://publishing.ebokio.com (the publisher portal), and all related checkout pages, reader interfaces, seller dashboards, author tools, user accounts, subdomains, and digital services operated by EBOKIO LTD.

IMPORTANT NOTICE — PLEASE READ CAREFULLY
These Terms of Service ("Terms") constitute a legally binding agreement between you and EBOKIO LTD. By accessing, browsing, registering on, purchasing from, selling through, or otherwise using the Website or Platform in any capacity, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must immediately cease all use of the Website.

These Terms must be read together with the EBOKIO policies and other documents referred to in them, which form an integral part of these Terms and which are updated from time to time. Any additional policies, guidelines, or notices published on the Website from time to time and expressly incorporated by reference also form part of these Terms.

In the event of any conflict or inconsistency between these Terms and any supplementary policy, the document that expressly governs the relevant subject matter shall prevail for that subject matter. The EBOKIO Content Policy governs and prevails for content standards, publication eligibility, content moderation, reporting, restriction, removal, appeals, and catalogue acceptance decisions, unless mandatory law requires otherwise. The EBOKIO Copyright Notice and Takedown Policy governs and prevails for rights-holder notices, takedown requests, counter-notices, evidence handling, and intellectual-property-related restriction decisions, unless mandatory law requires otherwise.

PART ONE — GENERAL PROVISIONS

  1. Identification of the Parties and Operator
    1.1 The Website and Platform are owned and operated by EBOKIO LTD ("EBOKIO", "we", "us", or "our"), a private limited company registered in England and Wales under company number 17308940, with registered office at 128 City Road, London, EC1V 2NX, United Kingdom.

1.2 EBOKIO operates a global digital marketplace that enables the publishing, sale, purchase, distribution, and online supply of electronic books ("ebooks") and related digital content by authors, publishers, and readers worldwide, accessible via https://ebokio.com (storefront) and https://publishing.ebokio.com (publisher portal) (the "Website" or "Platform").

1.3 You may contact EBOKIO through the following channels:

Purpose Contact
General Support & Customer Service support@ebokio.com
Legal Notices & Formal Complaints legal@ebokio.com
Privacy & Data Protection privacy@ebokio.com
Registered Office (Postal) 128 City Road, London, EC1V 2NX, United Kingdom
Website https://ebokio.com (storefront) and https://publishing.ebokio.com (publisher portal)

  1. Definitions and Interpretation
    2.1 In these Terms, the following definitions shall apply:

"Account" means a registered user account created on the Website. A reader account on the storefront at https://ebokio.com and a Publisher Account on the publisher portal at https://publishing.ebokio.com are separate Accounts, and a person may hold one of each. References to "your Account" mean each Account you hold, in respect of the part of the Platform to which it relates.

"business user" means a User who is acting wholly or mainly for purposes relating to that User’s trade, business, craft, or profession.

"Buyer" means any individual or entity that purchases or otherwise acquires Digital Content through the Platform.

"Chargeback" means a reversal of a payment transaction initiated by the Buyer's bank, card issuer, or payment provider.

"consumer" means an individual who is acting wholly or mainly outside that individual’s trade, business, craft, or profession, within the meaning of the Consumer Rights Act 2015.

"Content Policy" means the EBOKIO policy governing content standards, prohibited content, AI disclosure, user-generated content, notice-and-action procedures, moderation, enforcement, appeals, and catalogue eligibility.

"Digital Content" means any ebook, browser-based reading content, cloud-access content, preview file, bundled digital material, or other electronically supplied content available through the Platform.

"DRM" means Digital Rights Management, being any technological measure applied to Digital Content to control access, copying, or distribution.

"EBOKIO Plus" means the optional paid reader subscription described in clause 10.8.

"Family Share" means the household library-sharing feature described in clause 8.6 and governed by the Household Terms.

"Household Terms" means the EBOKIO policy governing Family Share, the household library-sharing feature available to EBOKIO Plus subscribers, as published on the Website and incorporated by reference into these Terms.

"Intellectual Property Rights" means all patents, copyrights, trademarks, trade secrets, database rights, moral rights, design rights, and all other intellectual property rights of any nature, whether registered or unregistered, anywhere in the world.

"Listing" means any product page, description, catalogue entry, or sales offer for Digital Content published on the Platform by a Seller.

"Marketplace" means the online commercial environment provided by EBOKIO through the Website through which Buyers and Sellers transact.

"Merchant of Record" means the party that is the seller of record for a Transaction, contracts with the Buyer, collects payment, and is responsible to the Buyer for the supply of the Digital Content, as described in clause 6.2.

"Personal Data" has the meaning given under the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018 ("DPA 2018").

"Platform" means the Website and all associated digital infrastructure, tools, reader interfaces, seller dashboards, APIs, and services operated by EBOKIO.

"Publisher Agreement" means the EBOKIO Publisher Agreement, the separate agreement between EBOKIO and a Seller governing the publication and sale of Works.

"Seller" means any individual, author, publisher, or business entity that lists, publishes, uploads, or offers Digital Content for sale through the Platform.

"Transaction" means any purchase, sale, or exchange of Digital Content facilitated through the Platform.

"User", "you", or "your" means any person who accesses, browses, registers on, or uses the Website in any capacity, whether as a Buyer, Seller, or visitor.

"User-Generated Content" means any reviews, ratings, comments, profile information, biographical text, or other content submitted by Users to the Platform.

"Website" has the meaning given in clause 1.2.

2.2 References to "including" or "includes" shall be construed as meaning "including without limitation." References to statutes or statutory provisions include all amendments, re-enactments, and subordinate legislation made under them. Headings are for convenience only and shall not affect interpretation.

  1. Acceptance, Capacity, and Eligibility
    3.1 By using the Website, you represent and warrant that:

You are at least 18 years of age, or the age of majority in your jurisdiction of residence, whichever is higher;

You have the full legal capacity to enter into and be bound by these Terms;

You are not acting on behalf of any person or entity without authority to bind them;

You are not subject to any legal restriction, court order, or regulatory prohibition that would prevent you from using the Platform;

You are not located in, ordinarily resident in, or acting on behalf of any entity or individual subject to applicable international sanctions, trade embargoes, or export control restrictions;

All information you provide to EBOKIO is, and shall remain, accurate, truthful, and complete.

3.2 If you are using the Platform on behalf of a business, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" shall include that entity.

3.3 EBOKIO reserves the right, acting reasonably and subject to applicable mandatory law, to refuse access to, or registration on, the Platform to any person or entity at any time and for any lawful reason, without notice or liability.

PART TWO — ACCOUNTS AND REGISTRATION

  1. Account Registration
    4.1 Certain features of the Platform, including purchasing Digital Content and publishing as a Seller, require the creation of a registered Account. You may register directly via the Website or, where available, through third-party single sign-on services such as "Sign in with Google," (each, an "SSO Provider"). Your use of any SSO Provider is subject to that provider's terms of service and privacy policy, and EBOKIO accepts no liability for the acts or omissions of SSO Providers.

4.2 During registration, you must provide accurate, current, and complete information as required by the registration process, including your full name or display name, a valid email address, and any other information requested. You agree to promptly update your Account information to keep it accurate, current, and complete at all times.

4.3 You are solely responsible for:

Maintaining the confidentiality of your Account credentials, including your username and password;

All activities, transactions, and submissions that occur under your Account, whether authorised by you or not;

Any consequences arising from your failure to maintain the security of your Account;

Immediately notifying EBOKIO at support@ebokio.com of any actual or suspected unauthorised use of your Account or any security breach.

4.4 EBOKIO will not be liable for any loss or damage arising from unauthorised use of your Account, except to the extent caused by EBOKIO's own negligence, breach of contract, or wilful misconduct.

4.5 You must not:

Create more than one Account of the same type per person without EBOKIO's prior written consent (holding one reader account on the storefront and one Publisher Account on the publisher portal is not a breach of this clause, and the EBOKIO Publisher Agreement permits only one Publisher Account per person or entity);

Create an Account using another person's identity, false information, or automated means;

Transfer, sell, or assign your Account to any third party;

Use another User's Account without their express permission.

  1. Account Suspension, Restriction, and Termination
    5.1 By EBOKIO. EBOKIO reserves the right, acting reasonably and subject to applicable mandatory law and at any time, to suspend, restrict, limit, or terminate any Account, or to remove any Listing, content, or access rights, with or without prior notice, where EBOKIO has reasonable grounds to believe that:

You have breached any provision of these Terms or any supplementary policy;

You have engaged in fraudulent, deceptive, or unlawful conduct;

You have infringed or are reasonably suspected of infringing any Intellectual Property Rights;

Your use of the Platform poses a security, legal, reputational, or financial risk to EBOKIO, other Users, or third parties;

You are subject to sanctions, regulatory action, or legal process;

Continued access would be contrary to applicable law or a court order;

EBOKIO is required to do so by any competent authority or court.

5.2 Where reasonably practicable and not prohibited by law, EBOKIO will give prior notice of suspension or termination and provide an opportunity to remedy the breach. In cases of serious, repeated, or fraudulent misconduct, EBOKIO may act immediately and without notice.

5.3 Upon termination of an Account, all access rights granted to you under these Terms shall cease immediately. EBOKIO shall not be liable to you for any refund, compensation, or remedy in connection with a lawful termination, save as required by applicable mandatory law.

5.4 Sellers whose Accounts are terminated remain liable for any outstanding obligations, including payment of fees, resolution of pending Transactions, and response to outstanding refund claims.

5.5 By You. You may close your Account at any time by contacting support@ebokio.com or through any account closure mechanism made available on the Website. Closure of your Account shall not extinguish any obligation, liability, or right that has already accrued, including outstanding payment obligations, refund claims, or pending disputes.

5.6 Account Recovery Period (30 Days). If you close or delete your Account, your Account is deactivated immediately and is retained in a restorable state for thirty (30) days. During that period you may restore your Account by logging back in or by contacting support@ebokio.com, and your Account, library, and content will be reinstated. Closing your Account cancels any active subscription immediately, so no further subscription fees will be charged; if you restore your Account within the 30-day period and the subscription period you have already paid for has not yet expired, your subscription and its benefits are reinstated automatically for the remainder of that paid period, and otherwise you will need to subscribe again. Closing your Account is not the same as cancelling your subscription: if you cancel under clause 10.8(c), your subscription and its benefits continue until the end of the billing period you have already paid for, whereas closing your Account ends them immediately and the remainder of that paid period is not refunded. If you only want to stop future subscription charges, cancel your subscription rather than close your Account. After the thirty (30) day period ends, your Account and its associated data are permanently deleted or anonymised and the Account cannot be recovered, except for data EBOKIO is required or permitted to retain under the EBOKIO Privacy Policy and applicable law. If you want your Account and personal data to be deleted immediately, without waiting for the 30-day recovery period, you may ask us to do so by contacting privacy@ebokio.com; this does not affect any data we must retain by law.

5.7 Following Account closure, EBOKIO shall retain your Personal Data in accordance with the applicable EBOKIO Privacy Policy and applicable legal retention requirements.

PART THREE — THE PLATFORM AND MARKETPLACE

  1. Nature of the Platform and EBOKIO's Role
    6.1 EBOKIO operates the Platform as a global digital marketplace, through which Sellers publish and offer Digital Content for sale and Buyers purchase and access that content. Depending on the nature and structure of a given Transaction, EBOKIO may act in one or more of the following capacities:

Platform Operator and Marketplace Administrator: Providing the technical infrastructure, tools, and services through which Transactions occur;

Payment Facilitator and Merchant of Record: Processing and collecting payment from Buyers as the Merchant of Record and seller of record, and remitting royalties to Sellers;

Distributor and Delivery Agent: Facilitating the electronic delivery and access of Digital Content to Buyers;

Dispute Intermediary: Administering and resolving disputes, refund claims, and chargebacks between Buyers and Sellers.

6.2 EBOKIO acts as the Merchant of Record for all Transactions on the Platform. This means that, for each sale of Digital Content to a Buyer, EBOKIO is the seller of record and the Buyer's contracting party, and EBOKIO is responsible to the Buyer for the supply of the Digital Content in accordance with these Terms, the Refund and Returns Policy, and applicable consumer law. The underlying Intellectual Property Rights in the Digital Content remain with the relevant author, publisher, or Seller, who licenses EBOKIO to sell and distribute the content under the Publisher Agreement. EBOKIO may exercise rights of recovery, set-off, and indemnity against the Seller in respect of refunds, chargebacks, and claims relating to that content.

6.3 Notwithstanding clause 6.2, EBOKIO administers Listings, digital delivery, customer communications, payment processing, fraud checks, disputes, chargebacks, access management, and refund handling as part of operating the Marketplace. Buyers may direct all support enquiries, complaints, and refund requests to EBOKIO via support@ebokio.com, irrespective of whether the Seller is a third party.

6.4 EBOKIO does not guarantee the accuracy, completeness, legality, or quality of any Listing or Digital Content uploaded by a Seller. Responsibility for the content of any Listing, including its accuracy, lawfulness, and compliance with these Terms, rests solely with the Seller.

  1. Availability and Service Level
    7.1 EBOKIO shall use commercially reasonable endeavours to make the Platform available 24 hours a day, 7 days a week. However, EBOKIO does not warrant uninterrupted or error-free access to the Platform and shall not be liable for any interruption, suspension, or unavailability of the Platform arising from:

Scheduled or emergency maintenance;

Technical failures, software errors, or hardware malfunctions;

Acts or omissions of third-party service providers, including hosting and infrastructure providers (Hostinger International Ltd., Hetzner Online GmbH, and Vercel Inc.), payment processors, CDN providers, or telecommunications carriers;

Cyberattacks, distributed denial-of-service attacks, or other security incidents;

Force majeure events (see clause 28);

Any other cause beyond EBOKIO's reasonable control.

7.2 Except where clause 10.8(e) or clause 25 applies to a benefit of a paid subscription, EBOKIO reserves the right to modify, suspend, discontinue, or remove any feature, function, or service of the Platform at any time and without prior notice, provided that EBOKIO shall use reasonable endeavours to notify Users of material changes where practicable.

PART FOUR — DIGITAL CONTENT, TRANSACTIONS, AND INTELLECTUAL PROPERTY

  1. Nature of Digital Products
    8.1 All products sold or made available through the Platform are digital products. These may include ebooks, browser-based reading content, cloud-access content, preview files, bundled digital materials, and other electronically supplied content ("Digital Content"). Because these products are supplied digitally and not as physical goods, they are not eligible for physical return in the same manner as printed books or other tangible items.

8.2 Digital Supply. Digital Content is treated as supplied when it is made available to your Account, your online library, your device, your reader interface, or any other delivery environment used by EBOKIO. Supply may occur by the Digital Content being added to your online library, browser access, app access, cloud access, account-based unlocking, emailed access link, API-based fulfilment, or another electronic delivery method. Once digital supply begins, the Transaction is treated as having entered the active fulfilment stage for a digital-content contract.

8.2A How You Read Digital Content. Digital Content you purchase is added to your online library and is read online through the EBOKIO web reader on a phone, tablet, or computer; no application needs to be installed. EBOKIO does not supply the underlying ebook file to you for download, and your access is linked to your Account. No title is available for download in any format, and no download option is offered on the Platform. Technical measures are applied to control access to Digital Content, as described in clause 8.4. These access conditions are disclosed to you before purchase and form part of the pre-contract information referred to in clause 9.1.

8.3 Licence, Not Sale. Upon completion of a valid Transaction, EBOKIO grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access, read, and use the purchased Digital Content for your own personal, non-commercial purposes only, subject to these Terms and any additional licence terms specified in the Listing. No title, ownership, or Intellectual Property Rights in the Digital Content are transferred to you. The rights granted by this licence shall not exceed those expressly set out in these Terms and the applicable Listing.

8.4 Prohibited Uses. Unless expressly permitted by mandatory applicable law or the written consent of the rights holder, you must not:

Copy, reproduce, distribute, transmit, broadcast, or publicly display the Digital Content;

Sell, resell, sublicense, rent, lease, lend, or transfer access to the Digital Content to any third party;

Circumvent, disable, or otherwise interfere with any DRM, watermark, encryption, or other technological protection measure applied to the Digital Content;

Modify, adapt, translate, reverse-engineer, decompile, disassemble, or create derivative works based on the Digital Content;

Upload, post, or share the Digital Content on any file-sharing platform, social media, or other public or private network;

Use the Digital Content for any commercial purpose, training of artificial intelligence systems, or mass reproduction.

8.5 A breach of clause 8.4 constitutes a material breach of these Terms, entitling EBOKIO to immediately terminate your Account, revoke all licences granted to you, seek injunctive relief without bond, and pursue all available legal remedies including damages and account of profits.

8.6 Family Share and Household Sharing. As a limited exception to the restriction on lending and sharing in clause 8.4, EBOKIO may offer Family Share, a household library-sharing feature operated by EBOKIO that allows an EBOKIO Plus subscriber (the “Organizer”) to make eligible titles from their library available for reading by up to four other members of the same household, forming a family of up to five accounts. Family Share is governed by the EBOKIO Household Terms, which form part of these Terms and are incorporated by reference. The Household Terms set out the eligibility and household requirements (including that all members live in the same country as the Organizer and that an account may belong to only one family at a time), the borrowing and simultaneous-device limits, the Organizer’s control over which titles are shared, the privacy of each member’s reading activity, the restrictions on switching families, and the circumstances in which EBOKIO may suspend or remove a family. Titles made available through Family Share are for in-app reading in the EBOKIO reader only; Family Share does not transfer ownership of any Digital Content, does not grant permanent access to the shared titles, and does not permit resale, commercial use, or any sharing outside your household. Family Share is a benefit of an active EBOKIO Plus subscription, and the Organizer must maintain that subscription for the family to remain active. Nothing in the Household Terms or this clause excludes or limits any rights you have that cannot lawfully be excluded or restricted under applicable consumer protection law.

  1. Listings and Product Information
    9.1 Product descriptions, functionality details, compatibility information, access limitations, access conditions, language, licence scope, DRM or watermark conditions, supported devices, preview content, and other pre-contract information published in a Listing form part of the legal and commercial basis of the Transaction.

9.2 Buyer Responsibilities. Buyers are responsible for reviewing all Listing information carefully before placing an order, including but not limited to: language, access conditions, device and browser compatibility, access method, DRM restrictions, and any content advisory notices.

9.3 Seller Responsibilities. Sellers are responsible for ensuring that all Listings, metadata, samples, rights information, technical representations, and pre-contract disclosures are:

Accurate, complete, and not misleading in any material respect;

Compliant with all applicable laws and these Terms;

Updated promptly whenever any material change occurs.

9.4 A material discrepancy between the Digital Content supplied and the pre-contract information presented at the time of sale may support a remedy under the EBOKIO Refund and Returns Policy.

  1. Pricing, Taxes, and Payment
    10.1 Pricing. All prices displayed for Digital Content on the Platform are in the currency specified in the Listing and include any applicable taxes: the price shown is the total price payable for that Digital Content, and no mandatory charges are added at checkout. Subscription fees, including EBOKIO Plus and the publisher subscription plans, also include any applicable taxes: the fee shown is the total amount payable for that billing period, and no mandatory charges are added at checkout. The total amount payable is shown to you before you confirm the subscription. No separate payment-processing or transaction fee is charged to you; any such costs are borne by EBOKIO out of the amount you pay. Prices may change from time to time, but any change will not affect a Transaction that has already been confirmed. Where Digital Content is supplied by a Seller, EBOKIO applies the list price set by that Seller, and any promotional or discounted price is subject to that Seller's prior consent in accordance with the EBOKIO Publisher Agreement. For consumers, the total amount payable, inclusive of all applicable taxes and any unavoidable charges, is displayed at checkout before you are bound by the contract, and no mandatory charges are added after that total is displayed.

10.2 Payment Processing. All payments are processed securely through our third-party payment service provider, Stripe, Inc. (the "Payment Processor"). By completing a purchase, you agree to the applicable terms of service and privacy policy of the Payment Processor. EBOKIO does not store full credit or debit card details on its servers. Payment data is handled directly by the Payment Processor, and EBOKIO receives only limited transaction confirmation and anti-fraud information.

10.3 Accepted Payment Methods. The Platform accepts payment by the methods displayed at checkout from time to time, which may include major credit and debit cards and other digital payment methods as determined by EBOKIO. EBOKIO reserves the right to add, remove, or restrict payment methods at any time.

10.4 Taxes. Where EBOKIO is required by law to collect and remit VAT, GST, sales tax, or other applicable taxes on purchases of Digital Content or on subscription fees, these are included in the displayed price or fee at the rate applicable in the customer's country, and the customer never pays more than the displayed price or fee. Where a reverse charge or similar mechanism applies so that EBOKIO does not account for tax on a supply, the displayed fee remains the amount payable and no tax is added to it. Except where deduction or withholding is required by applicable law, EBOKIO does not deduct or withhold taxes from Seller royalties, and royalties are paid gross. Sellers remain independently responsible for their own tax obligations, including income tax, on their earnings from the Platform. If you are a business user and your purchase is subject to a reverse-charge or self-accounting mechanism in your jurisdiction, you remain responsible for accounting for that tax.

10.5 Seller Payouts. Sellers shall receive payouts in accordance with clause 7.4 (Payouts) of the EBOKIO Publisher Agreement, which sets out the payout schedule, the withdrawal method, and the minimum payout amount. Payout figures and history are shown in the Seller Dashboard. EBOKIO reserves the right to:

Withhold, delay, offset, or reverse seller payouts, in whole or in part and whether or not the amounts relate to the Listing concerned, where EBOKIO reasonably considers it necessary to do so because there is a pending dispute, refund claim, chargeback, fraud investigation, or compliance review;

Deduct commissions, and any refund, chargeback, or subsequent adjustments from seller earnings, together with any tax that EBOKIO is required by law to deduct or withhold (taxes on customer purchases are collected from the customer within the displayed price and are not deducted from seller royalties);

Require Sellers to provide valid payout account details, tax identification numbers, and any other information required by applicable law before releasing earnings.

10.6 No Set-Off. Unless required by law, you shall not deduct, withhold, or set off any amounts against sums owed to EBOKIO without EBOKIO's prior written consent.

10.7 Saved Payment Methods, Card Storage, and Recurring Billing. The Platform may allow you to save a payment method (such as a payment card) to your account for future use, including for repeat purchases and for recurring or auto-renewing subscription payments. EBOKIO does not itself store your full card number (PAN), your card security code (CVV/CVC), or any other sensitive authentication data. Where you pay by card, or choose to save a card, your card details are collected, processed, tokenised, and securely stored by Stripe, Inc., acting as our third-party payment service provider, in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and other applicable security standards.

EBOKIO retains only limited, non-sensitive information that is necessary to operate your account and your saved payment methods — namely the card brand or type, the last four digits of the card, the card's expiry month and year, a payment-method reference (token) issued by Stripe, a Stripe customer identifier, and a card fingerprint used to prevent the same card being saved twice. This information cannot, on its own, be used to make a payment or to reconstruct your full card details. Your full card details are held by Stripe at all times, and for some services your saved cards are read directly from Stripe when they are displayed to you.

When you choose to save a payment method, or when you subscribe to any recurring or auto-renewing service (such as a paid publishing plan), you authorise EBOKIO and its Payment Processors to charge that payment method automatically for the applicable fees as they fall due, in accordance with the relevant subscription plan or purchase, until the subscription or your authorisation is cancelled. The amount, billing frequency, and basis of any recurring charge will be those disclosed to you at the time you subscribe or save the payment method.

You can view, update, or remove your saved payment methods at any time from your account settings, and you may cancel a recurring subscription as described in these Terms and the applicable plan terms. Updating or removing a saved payment method, or cancelling a subscription, does not affect any charge that has already fallen due, or any amount you already owe, before the change or cancellation takes effect, and you remain responsible for paying those amounts.

Your use of Stripe’s payment services is also subject to Stripe’s own terms of service and privacy policy, which apply in addition to these Terms. Except to the extent required by applicable law, EBOKIO is not responsible for the independent acts or omissions of Stripe or any other Payment Processor.

10.8 EBOKIO Plus Subscription. EBOKIO Plus is an optional paid subscription for readers that provides subscription benefits, including the Family Share household library-sharing feature described in the EBOKIO Household Terms and the AI reader features described in clause 18.8, together with any other benefits EBOKIO makes available to EBOKIO Plus subscribers from time to time. This clause 10.8 governs the EBOKIO Plus subscription and applies to it in place of the one-off digital-content cancellation rule in clause 11.2.

(a) Fees and billing. The EBOKIO Plus subscription costs £19.99 per month, including any applicable taxes. That fee is the total amount payable for each billing period; nothing is added to it at checkout, and the total is shown to you before you confirm your subscription. No separate payment-processing or transaction fee is charged to you. Subscription fees are billed monthly in advance and renew automatically at the start of each new month until you cancel. Where required by applicable law, EBOKIO will remind you before a renewal.

(b) 14-day cancellation right (cooling-off). Because EBOKIO Plus is a subscription service, if you are a consumer you have the right to cancel the subscription within 14 days of entering into it under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If you asked EBOKIO to start the subscription during that 14-day period and you then cancel within it, you may be required to pay a proportionate amount for the service actually provided up to the moment you cancel, and EBOKIO will refund the balance. To exercise this right, contact support@ebokio.com.

(c) Cancellation at any time. You may cancel EBOKIO Plus at any time from your account settings, and cancellation will be at least as easy as subscribing. Apart from the cooling-off right in paragraph (b), cancellation takes effect at the end of the billing period for which you have already paid; you keep your EBOKIO Plus benefits until the end of that period, after which the subscription and its benefits end. Except where required by applicable law, subscription fees already paid are non-refundable for the remainder of a paid billing period.

(d) Effect on Family Share. An active EBOKIO Plus subscription is required to operate a family under the EBOKIO Household Terms. If your EBOKIO Plus subscription is cancelled, lapses, or a renewal payment fails, Family Share will end in accordance with the Household Terms. Digital Content you have purchased on your own account is not affected and remains available to you as described in these Terms.

(e) Changes. EBOKIO may change EBOKIO Plus benefits, features, or fees in accordance with clause 25 (Amendments). Any change to the recurring subscription fee will take effect from your next renewal, and EBOKIO will give you advance notice and an opportunity to cancel before the change takes effect.

(f) Statutory rights preserved. Nothing in this clause excludes or limits any non-excludable statutory rights or remedies you may have under applicable consumer protection law.

  1. Cancellation Rights and Refunds
    11.1 This clause must be read alongside the EBOKIO Refund and Returns Policy, which is incorporated by reference into these Terms and governs refunds, cancellations, repairs, replacements, and remedies in respect of purchases of Digital Content through the EBOKIO storefront. Subscriptions are governed separately: cancellation of and refunds for EBOKIO Plus are governed by clause 10.8, and cancellation of and refunds for the publisher subscription plans are governed by the EBOKIO Subscription Policy (Publishing).

11.2 Cancellation Before Digital Supply. Where mandatory consumer law provides you with a right to cancel an order (for consumers, this is normally a 14-day cancellation period), that right may exist only until digital supply begins. To enable immediate access, EBOKIO will ask you, by a separate affirmative tick box at checkout that is distinct from your acceptance of these Terms, to expressly request immediate access to the Digital Content and to acknowledge that you will lose your 14-day right to cancel once supply begins. Where you give that express request and acknowledgement, you will lose your change-of-mind cancellation right to the extent permitted by applicable law, and your order confirmation, provided on a durable medium, will record that you requested immediate supply and acknowledged the loss of the cancellation right.

11.3 No Change-of-Mind Returns After Access. Once immediate access, cloud delivery, or other digital supply has started with your express request and acknowledgment, EBOKIO does not accept returns or refunds based solely on a change of mind. This includes cases where you decide you no longer want the ebook, purchased the wrong title by personal mistake, purchased the same content more than once through your own account activity, or later decide not to read or use the content.

11.4 Statutory Remedies Preserved. Nothing in these Terms or the Refund and Returns Policy excludes or limits any non-excludable statutory rights you may have under applicable consumer protection law where Digital Content is faulty, corrupted, inaccessible, materially incomplete, not of satisfactory quality, not fit for purpose, or not as described.

11.5 Chargebacks. If you initiate a chargeback, card dispute, or similar payment reversal without first contacting EBOKIO and allowing a reasonable period to resolve the matter, EBOKIO may investigate using transaction records, access logs, fraud signals, and seller-side evidence. During that review, access to disputed content, related user privileges, and seller payouts may be suspended. If a chargeback is found to be invalid, abusive, or inconsistent with the facts of supply, EBOKIO reserves the right to contest the dispute and to recover the sums due to it. If you are a business user, EBOKIO may also recover the fees, administrative costs, and related costs it reasonably incurs as a result. Nothing in this clause affects your right to raise a genuine dispute with your bank or card issuer, or any non-excludable statutory right.

11.6 Refunds Where Purchased Content Is Removed. Where EBOKIO removes, or permanently disables your access to, Digital Content you have already purchased because it infringes copyright or other third-party rights, or because it breaches the EBOKIO Content Policy, these Terms, or applicable law, EBOKIO will notify you — for example by email or through your account — that the Digital Content has been removed from your library and that you may request a refund. You are entitled to a refund of the price you paid for that Digital Content; the refund is not automatic and will be provided only where you request it, as set out in the EBOKIO Refund and Returns Policy. This is separate from the position where a Seller voluntarily withdraws Digital Content or closes their account, in which case Digital Content you have already purchased remains accessible to you. Nothing in this clause excludes or limits any non-excludable statutory rights you have under applicable consumer protection law.

  1. Intellectual Property — Platform and EBOKIO Content
    12.1 The Platform, including its design, layout, software, source code, algorithms, databases, trade marks, service marks, logos, trade names, domain names, visual elements, text, graphics, user interface elements, and all other content and materials created by or on behalf of EBOKIO (collectively, "EBOKIO Content"), is protected by Intellectual Property Rights owned by or licensed to EBOKIO LTD.

12.2 Nothing in these Terms transfers any Intellectual Property Rights in EBOKIO Content to you. You are granted a limited, revocable, non-exclusive, non-transferable licence to access and use EBOKIO Content solely for the purpose of using the Platform in accordance with these Terms.

12.3 You must not reproduce, duplicate, copy, sell, resell, exploit, scrape, data-mine, or otherwise use EBOKIO Content for any commercial purpose without EBOKIO's prior written consent.

PART FIVE — SELLER OBLIGATIONS AND CONTENT STANDARDS

  1. Seller Registration and Verification
    13.1 To list and sell Digital Content on the Platform, you must register as a Seller and comply with all applicable onboarding requirements, which may include provision of tax identification numbers, VAT registration details, payout banking information (account number, sort code, SWIFT/IBAN), and such other information as EBOKIO may reasonably require from time to time. EBOKIO will request identity-verification documents from a Seller only where it has reasonable grounds to doubt the Seller's identity or to address fraud, sanctions, money-laundering, or other legal-compliance risk, or where required to do so by applicable law.

13.2 EBOKIO may conduct identity (Know Your Customer / KYC), Anti-Money Laundering (AML), and sanctions-screening checks on a Seller only where it has reasonable grounds to doubt the Seller's identity, or to address fraud, sanctions, money-laundering, or other legal-compliance risk, or where required to do so by applicable law. You agree to cooperate fully with any such verification process and to provide accurate, truthful, and complete documentation upon request.

13.3 EBOKIO reserves the right to suspend or refuse Seller registration acting reasonably and subject to applicable mandatory law and without liability where verification requirements are not satisfied.

  1. Seller Content Obligations and Warranties
    14.1 By uploading, publishing, or listing Digital Content on the Platform, you represent, warrant, and undertake on a continuing basis that:

You are the sole and exclusive owner of, or have obtained all necessary rights, licences, permissions, and authorisations from the relevant rights holders to publish, distribute, sell, and make available the Digital Content through the Platform in all territories where the Platform operates;

The Digital Content does not infringe any Intellectual Property Rights, moral rights, right of privacy, right of publicity, or any other right of any third party;

The Digital Content does not contain any material that is defamatory, obscene, offensive, discriminatory, harassing, threatening, unlawful, or that promotes illegal activity;

The Digital Content complies with all applicable laws and regulations in all jurisdictions where it is made available;

All metadata, descriptions, tags, preview content, cover images, and other Listing information accurately and truthfully represent the Digital Content;

The Digital Content does not contain any viruses, malware, spyware, adware, ransomware, or other harmful or malicious code;

You have the right and authority to grant the licences and rights set out in these Terms.

14.2 File Quality. Sellers must ensure that uploaded files:

Are in a format supported by the Platform (including, without limitation, EPUB, PDF, or such other formats as EBOKIO may specify from time to time);

Are complete, functional, correctly formatted, and free from material errors or corruption;

Are compatible with the devices and reading environments disclosed in the Listing;

Are accompanied by accurate technical specifications, compatibility information, and access condition disclosures.

14.3 Updates. Where a material error, defect, formatting failure, or inaccuracy is identified in uploaded Digital Content, Sellers must promptly correct and re-upload the affected file at no cost to affected Buyers.

14.4 File Processing. EBOKIO may, without further consent, process uploaded files to render previews and sample pages, convert files between supported formats, extract and process metadata, generate indexes and searchable content, create backup copies, apply DRM or watermarking measures, perform virus and malware scanning, and optimise files for device compatibility, all as necessary to operate the Platform.

  1. Prohibited Content
    15.1 Sellers must not upload, publish, list, or distribute any Digital Content that:

Infringes or is reasonably suspected to infringe any copyright, trade mark, patent, database right, or other Intellectual Property Right;

Was obtained through unauthorised access, data theft, or breach of confidence;

Contains pornographic, sexually explicit, or adult material prohibited by the EBOKIO Content Policy, including content marketed primarily for sexual arousal or explicit sexual gratification;

Contains hate speech, incitement to discrimination or violence, or material that dehumanises individuals or groups on the basis of race, ethnicity, national origin, religion, gender, sexual orientation, disability, or other protected characteristic;

Promotes or facilitates terrorism, violent extremism, or any other unlawful activity;

Contains personal data of any individual without their informed and valid consent;

Is misleadingly titled, described, or categorised;

Constitutes spam, unsolicited commercial content, or artificially inflated content;

Is wholly or substantially AI-written where the human contribution is negligible, or fails to comply with AI disclosure, human authorship, rights-clearance, or evidence requirements in the EBOKIO Content Policy;

Violates any applicable law, regulation, or professional standard.

15.2 Subject to applicable law and any rights that cannot lawfully be excluded, EBOKIO reserves the right, at any time and without prior notice where reasonably necessary, to remove, restrict, de-index, suspend, or disable access to any Listing, Digital Content, User-Generated Content, account, or related feature that it reasonably believes violates clause 15.1, the EBOKIO Content Policy, applicable law, third-party rights, payment-provider rules, or any other provision of these Terms.

  1. Seller Liability and Indemnification
    16.1 Sellers accept full and sole responsibility for the Digital Content they upload, publish, and sell through the Platform, including all claims arising from the ownership, legality, accuracy, quality, or infringement status of that content.

16.2 If you are a business user, you agree, as a Seller, to indemnify, defend, and hold harmless EBOKIO LTD, its directors, officers, employees, agents, successors, and assigns from and against any and all claims, demands, liabilities, losses, costs, damages, fines, penalties, and expenses (including reasonable legal fees) arising from or related to:

Any breach of the warranties, representations, or obligations set out in clause 14;

Any claim that the Seller's Digital Content infringes any third party's Intellectual Property Rights or other rights;

Any claim arising from the legality, accuracy, or quality of the Seller's Digital Content or Listing;

Any tax liability arising from the Seller's commercial activity on the Platform;

Any fraudulent or unlawful conduct by the Seller.

16.2A If you are a consumer, you are responsible to EBOKIO for foreseeable loss or damage caused by your breach of these Terms or by your fraud, wilful misconduct, or negligence. Nothing in this clause 16 requires you to indemnify EBOKIO to any extent that would be unenforceable against you under the Consumer Rights Act 2015 or other mandatory consumer law.

PART SIX — USER CONDUCT AND ACCEPTABLE USE

  1. General Conduct Obligations
    17.1 All Users agree to use the Platform in accordance with these Terms, applicable law, and generally accepted standards of online conduct. Without prejudice to the generality of the foregoing, you agree that you will not:

Use the Platform for any fraudulent, deceptive, or unlawful purpose;

Impersonate any person or entity or misrepresent your identity or affiliation;

Interfere with, disrupt, or overburden the Platform or its underlying infrastructure, including by transmitting any virus, worm, Trojan horse, denial-of-service attack, or other harmful code;

Circumvent, disable, or otherwise interfere with security-related features of the Platform;

Use any robot, spider, scraper, crawler, automated tool, or other data extraction mechanism to access, scrape, or index the Platform or its content without EBOKIO's prior written consent;

Harvest, collect, or store personal data of other Users without their consent;

Transmit any unsolicited commercial communications, spam, or junk mail through the Platform;

Use the Platform to launder money, process proceeds of crime, or engage in any financial fraud;

Engage in any conduct that could bring EBOKIO into disrepute or damage its reputation.

  1. User-Generated Content
    18.1 The Platform may permit Users to submit reviews, ratings, comments, and other User-Generated Content. By submitting User-Generated Content, you grant EBOKIO a worldwide, non-exclusive, royalty-free, sublicensable licence to use, reproduce, display, distribute, modify, adapt, and publish that content in connection with the operation and promotion of the Platform, without compensation to you. This licence lasts for as long as your User-Generated Content remains published on the Platform. If you remove it, or EBOKIO removes it, the licence ends and EBOKIO will delete or anonymise that content, except that: (a) copies held in routine backups will be deleted or overwritten in the ordinary backup cycle; (b) EBOKIO may retain a copy where necessary to comply with a legal obligation, to establish, exercise, or defend legal claims, or for fraud prevention and safety; (c) EBOKIO may continue to use anonymised or aggregated information that does not identify you and from which your content cannot be reconstructed; and (d) EBOKIO may continue to use promotional materials already produced and published before removal, until they are next updated in the ordinary course.

  2. 18.1A Voice Reviews. The Platform may allow you to add a voice recording to a review. If you record a voice review, you grant EBOKIO the same licence as for other User-Generated Content set out in clause 18.1, you are responsible for the content of the recording, and you must not include any third party's voice, music, or other material without the necessary rights or consent. Voice reviews are User-Generated Content and are subject to this clause 18 and to the EBOKIO Content Policy. Recording a voice review requires microphone access, which is used only while you are recording and only with your permission, as described in the EBOKIO Privacy Policy. Where your review is published on a book, the author or publisher of that book can access and listen to it for the titles they publish.

18.2 You represent and warrant that all User-Generated Content you submit:

Is your original work or you have the right to submit it;

Does not infringe any third party's rights;

Is truthful, accurate, and not misleading;

Complies with applicable law and these Terms.

18.3 EBOKIO reserves the right, acting reasonably and subject to applicable mandatory law, to moderate, edit, reject, remove, or restrict any User-Generated Content that it reasonably believes violates these Terms, applicable law, or the Content Policy, without prior notice or liability.

18.4 All User-Generated Content is subject to the EBOKIO Content Policy, including the prohibited-content rules, notice-and-action procedure, AI disclosure rules where relevant, moderation powers, evidence preservation, and appeals process.

18.5 Users may report illegal, infringing, harmful, misleading, or policy-breaching User-Generated Content by using the Platform reporting tool or emailing legal@ebokio.com with the URL or identifier, reasons for the report, supporting evidence, contact details, and any urgent safety concern.

18.6 EBOKIO may remove, restrict, disable, preserve, investigate, or report User-Generated Content where it reasonably believes that action is necessary for legal compliance, safety, rights enforcement, fraud prevention, Online Safety Act 2023 duties to the extent they apply, or enforcement of these Terms or the Content Policy.

18.7 EBOKIO may notify the affected user or seller and permit an appeal or counter-notice where lawful and appropriate, but may act without prior notice where urgent restriction, evidence preservation, legal compliance, safety, fraud prevention, or third-party rights protection reasonably requires it.

18.8 AI Reader Features. As part of the EBOKIO Plus subscription, the Platform provides AI-assisted features for readers, namely: an AI assistant that answers questions you ask it; an AI catalogue search that returns titles from the EBOKIO catalogue matching a description you write; and an AI comparison tool that compares titles you select. Each feature operates only when you use it. These features are provided on an as-is basis, may produce inaccurate or incomplete answers, and must not be relied upon as legal, financial, medical, or other professional advice. They are powered by a third-party AI service provider acting as EBOKIO's data processor, which is contractually prohibited from using your content to train its own models, as described in the applicable Privacy Policy. You can choose to let EBOKIO record the questions you put to the AI assistant, together with the AI responses, so that EBOKIO can train and improve its own AI tools. Recording is optional and is switched off by default; it applies only if you turn the option on. Where you do, the question and answer are written to an internal log that is not linked to your account, is accessible to authorized staff only, and is automatically deleted after 90 days. You may turn recording off at any time, as described in the EBOKIO Privacy Policy. EBOKIO does not store the descriptions you enter into the AI catalogue search or the selections you make in the AI comparison tool. You must not use these features to submit unlawful content or other people's personal data, or to attempt to misuse, disrupt, reverse-engineer, or overload them.

PART SEVEN — DATA PROTECTION, PRIVACY, AND COOKIES

  1. Data Protection and Privacy
    19.1 EBOKIO LTD is the Data Controller of personal data processed through the Platform. How EBOKIO processes your personal data is described in two policies, according to the capacity in which you use the Platform: the EBOKIO Privacy Policy, which covers your personal data as a reader and customer of the storefront at https://ebokio.com; and the EBOKIO Publishing Privacy Policy, which covers your personal data as a publisher or seller using the publisher portal at https://publishing.ebokio.com. If you use the Platform in both capacities, both policies apply to you, each in respect of the relevant capacity. Both policies are published on the Website, are incorporated by reference into these Terms, and must be read in conjunction with them.

19.2 EBOKIO processes personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 (DPA 2018), and all other applicable data protection and privacy laws. The lawful bases on which EBOKIO processes personal data include: performance of a contract (Article 6(1)(b) UK GDPR); compliance with a legal obligation (Article 6(1)(c) UK GDPR); legitimate interests (Article 6(1)(f) UK GDPR); and consent (Article 6(1)(a) UK GDPR), as more fully described in the Privacy Policy.

19.3 Personal data is shared with third-party service providers acting as Data Processors, including:

Hostinger International Ltd. and Hetzner Online GmbH — web hosting and cloud infrastructure (EU-based servers);

Vercel Inc. — hosting and delivery of the Platform's front-end interface (United States);

Stripe, Inc. — payment processing, payout management, and fraud prevention;

Google LLC — Google Sign-In authentication (only where you choose to sign in with Google);

Third-party AI service providers — powering the AI reader features and the publishing AI Tools, acting as EBOKIO's processors and contractually prohibited from using your content to train their own models;

Other service providers as described in the applicable Privacy Policy.

All such providers are contractually bound to process personal data only on EBOKIO's documented instructions and in compliance with applicable data protection law.

19.4 EBOKIO does not sell, rent, or otherwise transfer personal data to third parties for their own commercial marketing purposes.

19.5 Data subjects have rights under the UK GDPR including rights of access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with the Information Commissioner's Office (ICO) (www.ico.org.uk). These rights are described in detail in the Privacy Policy.

19.6 Sellers who receive Buyer personal data in connection with a Transaction act as independent data controllers in respect of their own processing and are solely responsible for ensuring their use of that data complies with applicable data protection law.

  1. Cookies and Tracking Technologies
    20.1 The Platform uses cookies and similar technologies, as described and defined in the EBOKIO Cookie Policy, for operational, functional, and security purposes. EBOKIO does not display third-party advertising, and uses no third-party analytics services or advertising or retargeting cookies on the reader storefront at https://ebokio.com. On the publisher portal at https://publishing.ebokio.com, EBOKIO uses the Meta Pixel for marketing measurement; it loads only where you accept the Marketing category in the cookie banner on that portal, and only on public pages. EBOKIO operates its own first-party measurement of page views and catalogue interactions, which is switched off by default and runs only where you enable the analytics category in the cookie banner. The EBOKIO Cookie Policy describes how such cookies would be used only if they were introduced in future, in which case they would be set only after valid consent where required by law. Cookieless website analytics are used on the publisher portal at https://publishing.ebokio.com; they set no cookies and neither store nor read any information on your device. The EBOKIO Cookie Policy is published on the Website, sets out the full cookie register, and is incorporated by reference into these Terms.

20.2 The Platform currently uses the following categories of cookies:

Strictly Necessary Cookies — essential for Platform functionality, session management, checkout continuity, and security;

Functional Cookies — for language and localisation preferences and SSO provider authentication;

Third-Party Cookies — set by Stripe, Inc. in connection with payment processing and fraud prevention, and by Google where you choose to sign in with Google.

The full register of cookies and similar technologies in use, including their names, providers, durations, and when each is set, is published in the EBOKIO Cookie Policy.

20.3 When you first visit the Website, you will be presented with a cookie consent banner through which you may accept all cookies, reject non-essential cookies, or customise your preferences. You may adjust your cookie preferences at any time through the Website's cookie management tool. Withdrawal of consent for non-essential cookies does not affect the lawfulness of processing carried out prior to withdrawal.

20.4 Blocking or disabling strictly necessary cookies may prevent core Platform functions, including ebook purchases, checkout, and Account access, from operating correctly.

PART EIGHT — LIMITATION OF LIABILITY AND INDEMNIFICATION

  1. Representations and Warranties — EBOKIO
    21.1 EBOKIO represents and warrants that:

It has the full right, power, and authority to enter into and perform its obligations under these Terms;

The Platform shall be provided with reasonable skill and care;

EBOKIO shall comply with all applicable laws in the operation of the Platform.

21.2 Subject to clause 21.1 and applicable mandatory consumer law, the Platform, Digital Content accessible through the Platform, and all EBOKIO services are provided "as is" and "as available", without any further warranty of any kind, whether express or implied. EBOKIO specifically disclaims, to the fullest extent permitted by law, all implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, and compatibility with any particular device or software environment. This clause 21.2 does not apply to you if you are a consumer: the terms implied by the Consumer Rights Act 2015 as to satisfactory quality, fitness for purpose, and conformity with description apply in full and are not excluded or limited.

  1. Limitation of Liability
    22.1 Nothing in these Terms shall exclude or limit EBOKIO's liability for:

Death or personal injury caused by EBOKIO's negligence;

Fraud or fraudulent misrepresentation;

Any liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or other applicable mandatory law;

Any other liability that applicable law does not permit to be excluded.

22.2 If you are a consumer, EBOKIO is responsible to you for foreseeable loss or damage that results from EBOKIO's breach of these Terms or its failure to use reasonable care and skill, but EBOKIO is not responsible for any loss or damage that is not foreseeable. Nothing in these Terms excludes or limits EBOKIO's liability to a consumer where it would be unlawful to do so, including any liability that cannot lawfully be excluded or limited under the Consumer Rights Act 2015 or other mandatory consumer law.

22.2A If you are a business user, then subject to clause 22.1 and to the fullest extent permitted by applicable law, EBOKIO's total aggregate liability to you, whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise, in connection with any Transaction or these Terms, shall not exceed the greater of: (a) the total of all amounts you paid to EBOKIO and all commissions and fees EBOKIO retained in respect of your content in the twelve (12) months immediately preceding the event giving rise to the claim; or (b) five hundred pounds sterling (£500.00).

22.3 If you are a business user, then subject to clause 22.1, EBOKIO shall not be liable, whether in contract, tort, breach of statutory duty, or otherwise, for any:

Loss of profits, revenue, or anticipated savings;

Loss of business, contracts, or commercial opportunity;

Loss of data or corruption of data;

Loss of goodwill or reputation;

Business interruption losses;

Indirect, special, consequential, or punitive damages;

even if EBOKIO was advised of the possibility of such losses.

22.4 EBOKIO shall not be liable for any loss or damage arising from:

Your reliance on the accuracy, completeness, or quality of any Listing, Digital Content, or User-Generated Content;

Unauthorised access to your Account due to your failure to maintain the security of your credentials;

The acts or omissions of third-party Sellers, Payment Processors, SSO Providers, or other third parties;

Technical failures, compatibility issues, or limitations of your own devices, software, or internet connection;

Force majeure events (see clause 28).

  1. User Indemnification
    23.1 If you are a business user, you agree to indemnify, defend, and hold harmless EBOKIO LTD, its directors, officers, employees, agents, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, losses, costs, damages, and expenses (including reasonable legal fees on an indemnity basis) arising from or in connection with:

Your access to or use of the Platform in breach of these Terms or applicable law;

Any User-Generated Content or Digital Content you submit or publish on the Platform;

Any claim that content you have submitted infringes a third party's rights;

Your fraud, wilful misconduct, or negligence;

Your breach of any representation, warranty, or obligation under these Terms.

  1. 23.1A If you are a consumer, you are responsible to EBOKIO for foreseeable loss or damage caused by your breach of these Terms or by your fraud, wilful misconduct, or negligence. Nothing in this clause 23 requires you to indemnify EBOKIO to any extent that would be unenforceable against you under the Consumer Rights Act 2015 or other mandatory consumer law.

PART NINE — INTELLECTUAL PROPERTY ENFORCEMENT AND RIGHTS-HOLDER NOTICES

  1. Intellectual Property Infringement Reports
    24.1 EBOKIO respects the Intellectual Property Rights of authors, publishers, and all rights holders. If you believe in good faith that any Digital Content, Listing, metadata, cover, sample, review, or other Platform content infringes your copyright, trade mark, database right, moral right, design right, or other Intellectual Property Right, you must submit a written notice to legal@ebokio.com or any reporting tool made available on the Platform containing the following information:

Your full legal name, postal address, telephone number, and email address;

A description of the work or rights you claim have been infringed;

The specific URL or other means of identifying the allegedly infringing content on the Platform;

A statement that you have a good-faith belief that the use of the material is not authorised by the rights holder, its agent, or applicable law;

A statement that the information in your notice is accurate and that, to the best of your knowledge and belief and in good faith, you are the rights holder or are authorised to act on the rights holder’s behalf;

Your electronic or physical signature.

24.1A Relationship with the Copyright Notice and Takedown Policy. The EBOKIO Copyright Notice and Takedown Policy sets out in full EBOKIO's procedure for rights-holder notices, counter-notices, evidence handling, urgent and high-risk matters, and intellectual-property-related restriction decisions, and is incorporated by reference into these Terms. The information listed in clause 24.1 is the information EBOKIO asks you to provide so that it can assess your notice quickly and fairly; where a notice is incomplete or unclear, EBOKIO may request further information rather than reject it, as described in that Policy. Where this clause 24 and the EBOKIO Copyright Notice and Takedown Policy differ, that Policy prevails.

24.2 Upon receipt of a valid infringement notice, EBOKIO will investigate the claim and may, subject to applicable law and the EBOKIO Content Policy, remove, disable, de-index, restrict access to, preserve evidence relating to, notify the affected Seller or user about, and take such other action concerning the allegedly infringing content as EBOKIO reasonably considers appropriate.

24.3 Any person who submits a false or bad-faith infringement notice may be liable for damages, including costs and legal fees, and EBOKIO reserves the right to pursue all available legal remedies.

24.4 Sellers or users who believe that a Listing, Digital Content, or User-Generated Content has been incorrectly removed in response to an infringement notice may submit a counter-notice to legal@ebokio.com, setting out the factual and legal basis for their claim that the content was removed in error. EBOKIO may reinstate removed content following receipt and consideration of a valid counter-notice, but is not required to do so where it reasonably considers continued restriction necessary for legal compliance, rights protection, safety, payment-provider compliance, fraud prevention, or any other lawful reason.

24.5 Reports about illegal content, prohibited content, non-IP rights, safety risks, misleading listings, AI disclosure, or other content-policy breaches should be submitted under the notice-and-action procedure in the EBOKIO Content Policy. EBOKIO may handle mixed reports under both clause 24 and the Content Policy.

24.6 EBOKIO may retain notices, counter-notices, evidence, account data, access logs, transaction records, communications, and moderation records as reasonably necessary for rights enforcement, fraud prevention, safety, legal claims, compliance, audit, and regulatory obligations, in accordance with the Privacy Policy.

  1. Amendments to These Terms
    25.1 EBOKIO reserves the right to amend, update, or replace these Terms where there is a valid reason to do so, including: to reflect a change in applicable law, regulation, or regulatory guidance; to reflect a change in the features, functionality, or technical operation of the Platform; to reflect a change in EBOKIO's costs of providing the Platform; to improve the clarity or accuracy of these Terms; or to address a security, fraud, safety, or legal risk. Where EBOKIO makes material changes to these Terms, it will provide notice to registered Users by:

Posting the updated Terms on the Website with a revised "Last Updated" date;

Sending a notification to the email address associated with your Account; and/or

Displaying a prominent notice on the Website.

25.2 The updated Terms shall take effect on the date specified in the notice, which shall be no earlier than 15 calendar days after notification is given, except where:

Changes are required by applicable law, in which case they may take effect immediately; or

Changes are beneficial to Users, in which case they may take effect immediately.

  1. 25.2A If you do not agree to a change notified under clause 25.1, you may close your Account at any time before the change takes effect, and you will not be charged for doing so. Where you have an active paid subscription, a change to the fees or benefits of that subscription will not take effect during the billing period for which you have already paid; it will take effect from your next renewal, and you may cancel before that renewal as described in clause 10.8 and the EBOKIO Subscription Policy (Publishing).

25.3 Your continued use of the Platform after the effective date of any updated Terms constitutes your binding acceptance of those Terms. Nothing in this clause affects your right to close your Account under clause 25.2A, or any non-excludable statutory right. If you do not agree to the updated Terms, you must cease using the Platform and may close your Account.

  1. Governing Law and Jurisdiction
    26.1 These Terms and any dispute or claim arising out of or in connection with them, or their subject matter or formation (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales, without prejudice to any mandatory consumer rights that apply under the laws of your country of residence.

26.2 Subject to clause 26.3 and applicable mandatory consumer law, the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales to settle any dispute or claim arising out of or in connection with these Terms.

26.3 Nothing in this clause prevents you from:

Relying on any mandatory, non-excludable rights available to you as a consumer under the laws of your country of residence;

Bringing proceedings in the courts of your country of residence where applicable mandatory law confers such a right;

Making a complaint to a competent consumer authority, regulatory body, or supervisory authority.

  1. Dispute Resolution
    27.1 In the event of any dispute between you and EBOKIO, the parties agree to attempt to resolve the matter through good-faith negotiation in the first instance. To initiate this process, you should contact EBOKIO at support@ebokio.com or legal@ebokio.com, setting out the nature of the dispute and the remedy sought.

27.2 Where a dispute cannot be resolved through direct negotiation within a reasonable time, you may escalate your complaint in writing to legal@ebokio.com. EBOKIO will review the matter internally and respond within a reasonable period.

27.3 Nothing in this clause restricts your right to commence legal proceedings in a competent court at any time.

  1. Force Majeure
    28.1 EBOKIO shall not be liable for any failure or delay in performing any obligation under these Terms where such failure or delay is caused by circumstances beyond EBOKIO's reasonable control ("Force Majeure Event"), including but not limited to: acts of God, natural disasters, pandemic or epidemic, fire, flood, storm, earthquake, civil unrest, war, terrorism, governmental action, regulatory changes, cyberattack, power failure, internet outage, failure of third-party service providers, or any other cause that EBOKIO could not reasonably have foreseen or prevented.

28.2 EBOKIO shall notify you as soon as reasonably practicable of any Force Majeure Event and shall use commercially reasonable endeavours to resume performance as soon as possible.

  1. Severability
    29.1 If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable for any reason, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect to the maximum extent permitted by law.

29.2 To the extent that any invalid or unenforceable provision would be valid or enforceable if some part of it were deleted, that provision shall apply with such modification as may be necessary to give effect to the commercial intention of the parties.

  1. Entire Agreement
    30.1 These Terms, together with the EBOKIO Privacy Policy, the EBOKIO Publishing Privacy Policy, the EBOKIO Cookie Policy, the EBOKIO Refund and Returns Policy, the EBOKIO Content Policy, the EBOKIO Copyright Notice and Takedown Policy, the EBOKIO Trusted Author Badge Policy, the EBOKIO Household Terms, the EBOKIO Subscription Policy (Publishing), and, where you are a Seller, the EBOKIO Publisher Agreement, and any other policies, guidelines, or notices expressly incorporated by reference, constitute the entire agreement between you and EBOKIO with respect to your use of the Platform and supersede all prior agreements, understandings, representations, and warranties of any kind relating to the same subject matter. For the avoidance of doubt, nothing in this clause supersedes, replaces, or limits the EBOKIO Publisher Agreement, which continues to govern your activities as a Publisher in accordance with its own terms.

30.2 No failure or delay by EBOKIO in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy, and no single or partial exercise of any right or remedy shall preclude any other or further exercise of that right or remedy.

  1. No Partnership or Agency
    31.1 Nothing in these Terms creates, or shall be deemed to create, any partnership, joint venture, employment, franchise, or agency relationship between you and EBOKIO. Neither party has the authority to bind the other in any way.

  2. Third-Party Rights
    32.1 A person who is not a party to these Terms has no right to enforce any provision of these Terms under the Contracts (Rights of Third Parties) Act 1999, except that EBOKIO's affiliates, directors, officers, and employees may enforce clause 22 (Limitation of Liability) and clause 16 (Seller Liability and Indemnification) to the extent directly applicable to them.

  3. Assignment
    33.1 EBOKIO may assign, transfer, sub-contract, or otherwise deal with its rights and obligations under these Terms, in whole or in part, without your consent, including in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided that any assignee assumes all obligations under these Terms.

33.2 You may not assign, transfer, or sub-contract any of your rights or obligations under these Terms without the prior written consent of EBOKIO.

  1. Notices
    34.1 Any formal legal notice required to be given to EBOKIO under these Terms must be in writing and sent by email to legal@ebokio.com or by recorded post to the registered office address stated in clause 1.1. Notices sent by email shall be deemed received on the next business day following transmission, subject to confirmation of receipt.

34.2 EBOKIO may give notice to you at the email address associated with your Account, by posting a notice on the Website, or by such other method as EBOKIO considers appropriate in the circumstances.

  1. Consumer Statutory Rights
    35.1 Nothing in these Terms is intended to exclude, limit, waive, or override any statutory rights or remedies that cannot lawfully be excluded or restricted under applicable consumer protection law, including the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Electronic Commerce (EC Directive) Regulations 2002, or equivalent consumer protection legislation applicable in your country of residence.

35.2 Any contractual limitation contained in these Terms applies only to the maximum extent permitted by applicable mandatory law. If any part of these Terms conflicts with mandatory law, the mandatory law shall prevail and the remaining provisions of these Terms shall remain in full force.

PART ELEVEN — CONTACT INFORMATION

  1. Contact Details
    For any questions, queries, or communications regarding these Terms of Service, please contact EBOKIO through the following channels:

Purpose Contact General Support & Purchases support@ebokio.com Legal Notices, Content Reports & Formal Complaints legal@ebokio.com Privacy & Data Protection privacy@ebokio.com Registered Office 128 City Road, London, EC1V 2NX, United Kingdom Website https://ebokio.com (storefront) and https://publishing.ebokio.com (publisher portal)

 

Company information:

Company Name: EBOKIO LTD

Company Number: 17308940

Situation of Registered Office: England and Wales

Registered Office Address: 128 City Road, London, EC1V 2NX, United Kingdom

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