Copyright Notice & Takedown Policy

EBOKIO Effective Date: 12 July 2026 Last Updated: 12 July 2026 Version: 1.0

Company: EBOKIO LTD, a private limited company registered in England and Wales

Applies to: www.ebokio.com, publishing.ebokio.com, and related services operated by EBOKIO LTD

1. Purpose and Legal Basis

This Copyright Notice and Takedown Policy explains how EBOKIO LTD ("EBOKIO", "we", "us", or "our") receives, reviews, and responds to notices alleging that content made available through https://ebokio.com (storefront) and https://publishing.ebokio.com (publisher portal) or related EBOKIO services infringes copyright, trade marks, database rights, design rights, moral rights, confidential information, or other intellectual property or proprietary rights.

This Policy is intended to operate consistently with the laws of England and Wales, including the Copyright, Designs and Patents Act 1988, applicable intellectual property legislation, the Electronic Commerce (EC Directive) Regulations 2002, the EBOKIO Terms of Service, the EBOKIO Content Policy, the EBOKIO Privacy Policy, the EBOKIO Publishing Privacy Policy, and any mandatory law that cannot lawfully be excluded.

This Policy is not a US DMCA policy. EBOKIO may nevertheless accept notices from rights holders located outside the United Kingdom where the notice provides the information needed to identify the rights, locate the reported material, and assess the complaint in good faith.

2. Scope

This Policy applies to content submitted to, uploaded to, listed on, distributed through, sold through, displayed on, promoted on, or otherwise made available through the EBOKIO Platform, including:

• ebooks, EPUB files, PDF files, DOCX files, manuscripts, bundled digital materials, previews, sample chapters, and browser-based reading content;

• covers, thumbnails, illustrations, images, author names, pen names, biographies, metadata, keywords, categories, descriptions, and promotional claims;

• seller pages, author profiles, product listings, public-facing catalogue entries, support attachments, and marketplace communications;

• reviews, ratings, comments, User-Generated Content, reports, and other materials submitted by users or sellers;

• content processed, converted, indexed, previewed, watermarked, or otherwise technically handled by EBOKIO to operate the Platform.

This Policy covers rights-holder complaints and takedown requests. Other content concerns, including illegal content, prohibited content, misleading listings, AI disclosure issues, harmful content, or non-IP policy breaches, may also be handled under the EBOKIO Content Policy and the Platform notice-and-action procedure.

Capitalised terms used but not defined in this Policy have the meanings given to them in the EBOKIO Terms of Service.

3. Contact for Rights Notices

Rights notices and takedown requests should be sent to:

• Legal / Rights Notices: legal@ebokio.com

• Privacy and personal-data concerns: privacy@ebokio.com

• Customer support and purchase issues: support@ebokio.com

• Postal address: 128 City Road, London, EC1V 2NX, United Kingdom

EBOKIO may also provide an online reporting form or in-product reporting tool. Where both email and an online tool are available, either method may be used unless EBOKIO specifies a required channel for a particular category of notice. If you are an ordinary reader or customer rather than a rights holder, and you believe a book or other content is pirated, plagiarised, infringing, or otherwise unlawful, you do not need to submit a formal rights-holder takedown notice: you may simply email support@ebokio.com or use the in-product reporting tool, and your report will be handled under the EBOKIO Content Policy notice-and-action procedure.

4. Information Required in a Takedown Notice

To help EBOKIO assess a complaint quickly and fairly, a rights-holder notice should include the following information. EBOKIO may request further information where a notice is incomplete, unclear, unsupported, or appears abusive, automated, or submitted in bad faith.

5. How EBOKIO Reviews Notices

After receiving a notice, EBOKIO may take one or more of the following steps:

• acknowledge receipt where reasonably practicable;

• triage the notice for urgency, completeness, safety risk, legal risk, and whether the reported material can be located;

• preserve relevant records, including the notice, account data, listing data, files, metadata, access logs, transaction records, moderation notes, communications, and technical evidence;

• disable access to, remove, de-index, restrict, suspend, or otherwise reduce availability of the reported material where EBOKIO reasonably considers that action appropriate;

• notify the affected seller, publisher, uploader, or user where lawful and appropriate;

• request information from the complainant, seller, publisher, uploader, user, payment provider, hosting provider, or other relevant party;

• reject, close, or take no action on incomplete, unsubstantiated, duplicate, abusive, automated, misleading, or bad-faith notices;

• refer the matter to legal advisers, regulators, law enforcement, service providers, payment providers, or other competent authorities where appropriate.

Where EBOKIO obtains actual knowledge or sufficient awareness that content stored on the Platform at the request of a publisher, seller, or user is unlawful, EBOKIO will act expeditiously — ordinarily within a few business days, although more complex cases may reasonably take longer — to remove or disable access to that content, consistent with applicable law and the operational needs of the Platform.

EBOKIO will inform the complainant of the outcome of a notice where required by applicable law, and may otherwise do so where lawful and appropriate. Nothing in this Policy imposes on EBOKIO a general obligation to monitor content or to seek facts or circumstances indicating illegal activity, to the extent that applicable law so provides.

6. Urgent and High-Risk Matters

EBOKIO may act without prior notice to the affected seller, publisher, uploader, or user where it reasonably considers immediate restriction, removal, evidence preservation, or reporting necessary. This may include matters involving court orders, credible infringement claims, piracy, leaked books, malware, fraud, child sexual exploitation or abuse material, terrorism, serious harm, privacy violations, payment risk, or regulatory obligations.

Where the Online Safety Act 2023 or related UK safety duties apply to the Platform, EBOKIO may handle rights notices alongside illegal-content reporting, complaint handling, evidence preservation, risk assessment, and reporting obligations under the EBOKIO Content Policy.

7. Notice to the Affected Seller or User

Where lawful and appropriate, EBOKIO may notify the affected seller, publisher, uploader, account holder, or user that content has been reported, restricted, removed, or disabled. The notice may include a summary of the complaint, the reported content identifier, the action taken, and instructions for submitting a response or counter-notice.

EBOKIO may withhold notice or details where disclosure could prejudice an investigation, reveal confidential information, expose a reporter or other person to harm, interfere with legal obligations, undermine fraud prevention or security, or breach applicable law.

8. Counter-Notice or Seller Response

A seller, publisher, uploader, or user who believes that content has been removed or restricted in error may submit a written counter-notice or response to legal@ebokio.com. A counter-notice should include:

• the affected account, listing, title, URL, file, or content identifier;

• the respondent's full legal name, organisation if any, email address, and postal address;

• a clear explanation of why the content does not infringe the rights alleged or why the restriction was applied in error;

• supporting evidence, such as licences, assignments, permissions, public-domain analysis, fair dealing explanation, source files, publication history, or rights-holder correspondence;

• a good-faith statement that the response is accurate to the best of the respondent's knowledge;

• an electronic or physical signature, typed legal name, or other confirmation acceptable for an online response process.

A counter-notice or response may be submitted at any time while the restriction remains in place, and any time limit for appeals under the EBOKIO Content Policy does not apply to a counter-notice or response submitted under this Policy. Submission of a counter-notice does not guarantee reinstatement, continued availability, payment release, search visibility, or account restoration. EBOKIO may maintain a restriction where it reasonably considers continued restriction necessary for legal compliance, rights protection, safety, payment-provider compliance, fraud prevention, user protection, contractual enforcement, or any other lawful reason. Counter-notices and appeals are reviewed by a member of EBOKIO staff (not by automated means alone), ordinarily within a few business days of receipt, although complex matters may take longer. Where restricted content belongs to a publisher, EBOKIO may hold any royalties or payouts due to that publisher, whether or not they relate to the restricted content, pending the outcome of the dispute, where EBOKIO reasonably considers that necessary to secure potential refunds, chargebacks, or third-party claims, as provided in clause 7.4 (Payouts) of the EBOKIO Publisher Agreement: if the publisher's counter-notice or response succeeds, the held amounts are released to the publisher; if the claim against the content is upheld, the held amounts may be withheld and applied to satisfy refunds, chargebacks, or third-party claims, in accordance with the Publisher Agreement.

9. Reinstatement and Ongoing Restrictions

EBOKIO may reinstate, replace, or restore access to content where it reasonably concludes that the notice was mistaken, unsupported, withdrawn, resolved by agreement, or otherwise insufficient to justify continued restriction. EBOKIO may also request changes to metadata, files, covers, descriptions, previews, or other materials before any reinstatement.

A decision to remove or restrict content does not constitute a final legal determination that infringement has occurred. A decision not to remove or not to maintain a restriction does not prevent a rights holder from seeking relief from a court, regulator, payment provider, hosting provider, or other competent authority.

10. Repeat Infringers and Serious Misconduct

EBOKIO may suspend, restrict, terminate, de-index, withhold payments from, or otherwise act against accounts, sellers, publishers, uploaders, listings, or users associated with repeated, serious, or credible rights complaints. Factors EBOKIO may consider include:

• the number, seriousness, and credibility of notices received;

• whether notices concern the same account, seller, rights holder, work, catalogue pattern, file source, or infringement method;

• whether the seller or user provides credible counter-evidence or cooperates with EBOKIO's review;

• whether the content appears copied, scraped, cloned, AI-generated in breach of policy, misleadingly described, or uploaded at scale;

• the risk to buyers, rights holders, payment providers, service providers, EBOKIO, or the public;

• whether continued access could expose EBOKIO or others to legal, regulatory, commercial, operational, safety, or reputational risk.

Where EBOKIO suspends, restricts, or terminates an Account under this section, clause 5.2 (Suspension and Termination) of the EBOKIO Terms of Service applies: where reasonably practicable and not prohibited by law, EBOKIO will give prior notice and an opportunity to remedy the breach, and will act immediately and without notice only in cases of serious, repeated, or fraudulent misconduct. Where the Account is a Publisher Account, clause 11.2 of the EBOKIO Publisher Agreement also applies. A person affected by a decision under this section may submit a response or counter-notice under section 8 of this Policy in respect of the underlying rights complaint.

11. False, Misleading, or Bad-Faith Notices

Any person submitting a notice, counter-notice, report, or evidence to EBOKIO must do so honestly and in good faith. EBOKIO may reject, ignore, limit, or escalate notices or counter-notices that appear materially false, misleading, abusive, automated, harassing, anti-competitive, impersonating, or submitted without authority.

A person who submits a false or bad-faith notice or counter-notice may be liable for losses, costs, damages, legal fees, account action, or other remedies available under law or contract. EBOKIO reserves the right to disclose relevant information to affected parties, advisers, authorities, or courts where lawful and appropriate.

12. Records, Evidence, and Privacy

EBOKIO may process and retain personal data and records relating to rights notices, takedown requests, counter-notices, seller responses, moderation decisions, content files, metadata, access logs, transaction data, payment records, communications, support tickets, and technical evidence as necessary for rights enforcement, legal compliance, fraud prevention, safety, dispute resolution, audit, regulatory obligations, and the establishment, exercise, or defence of legal claims.

Such processing is governed by the applicable EBOKIO privacy policy: the EBOKIO Privacy Policy where it concerns readers and customers of the storefront, and the EBOKIO Publishing Privacy Policy where it concerns publishers and sellers. Privacy-related questions or requests should be sent to privacy@ebokio.com. EBOKIO may redact personal data from copies of notices or counter-notices where lawful and appropriate, but may also share relevant information where necessary to investigate or resolve a complaint.

13. Relationship with Other EBOKIO Policies

This Policy should be read together with the EBOKIO Terms of Service, the EBOKIO Publisher Agreement, EBOKIO Content Policy, EBOKIO Privacy Policy, EBOKIO Publishing Privacy Policy, EBOKIO Cookie Policy, and EBOKIO Refund and Returns Policy.

• This Policy governs rights-holder notices, takedown requests, counter-notices, evidence handling, and IP-related restriction decisions.

• The EBOKIO Content Policy governs broader content standards, prohibited content, AI disclosure, illegal-content reports, moderation, content appeals, and catalogue eligibility.

• The EBOKIO Terms of Service govern user, buyer, seller, account, licence, indemnity, liability, dispute, and marketplace obligations.

• The EBOKIO Publisher Agreement governs the relationship between EBOKIO and publishers, including publisher warranties, royalties and payouts, the withholding and recovery of amounts, and the indemnities given to EBOKIO.

• The EBOKIO Privacy Policy and the EBOKIO Publishing Privacy Policy govern personal data processing connected with notices, reports, moderation, fraud prevention, safety, and legal claims, each in respect of the capacity in which you use the Platform.

If this Policy conflicts with another EBOKIO policy on a rights-holder notice or takedown issue, this Policy governs that issue unless mandatory law requires otherwise. For content eligibility and non-IP content standards, the EBOKIO Content Policy governs unless mandatory law requires otherwise.

14. No Legal Advice and No Waiver

EBOKIO does not provide legal advice to complainants, sellers, publishers, uploaders, users, or rights holders. You should obtain independent legal advice if you are unsure whether material infringes rights, whether an exception or defence applies, or whether a notice or counter-notice is appropriate.

No failure or delay by EBOKIO in acting on a notice, counter-notice, report, listing, file, account, or rights issue constitutes a waiver of any right, remedy, policy, contractual protection, or legal defence available to EBOKIO.

Nothing in this Policy is an admission of liability for any content, or a waiver of any right, remedy, defence, or indemnity available to EBOKIO under contract or applicable law, including under the EBOKIO Publisher Agreement.

15. Mandatory Rights Preserved

Nothing in this Policy excludes, limits, waives, or overrides any statutory right, court remedy, consumer right, data-protection right, regulatory complaint right, or other mandatory right or remedy that cannot lawfully be excluded or restricted.

Any discretion, limitation, restriction, evidential requirement, account action, removal decision, reinstatement decision, retention period, or procedural requirement in this Policy applies only to the maximum extent permitted by applicable law.

16. Changes to This Policy

EBOKIO may amend, update, replace, supplement, or withdraw this Policy in accordance with the amendments procedure set out in clause 25 of the EBOKIO Terms of Service, by posting a revised version on the Platform or otherwise notifying users through reasonable means. The latest version published by EBOKIO applies from its stated effective date, subject to applicable mandatory law. Nothing in this section affects your right, under clause 25.2A of the EBOKIO Terms of Service, to close your Account before a change takes effect, or any non-excludable statutory right.

17. Governing Law and Jurisdiction

This Policy and any non-contractual obligations arising out of or in connection with it shall be governed by the laws of England and Wales, without prejudice to any mandatory consumer rights that apply under the laws of your country of residence.

Any dispute, claim, or matter arising out of or in connection with this Policy shall be subject to the courts of England and Wales, unless mandatory law requires or permits another competent forum. Where you are also bound by the EBOKIO Terms of Service, clause 26 of those Terms applies to disputes between you and EBOKIO, including the rights preserved there for consumers to rely on mandatory local law and to bring proceedings in the courts of their country of residence.

Company information:

Company Name: EBOKIO LTD

Company Number: 17308940

Situation of Registered Office: England and Wales

Registered Office Address: 128 City Road, London, EC1V 2NX, United Kingdom